Welcome to Traditional Northeast – where heritage meets your doorstep.

We are committed to delivering handcrafted products from the artisans of Northeast India to customers across the country with care, speed, and transparency. Please read our shipping policy to understand how and when your order will reach you.

1. Shipping Locations

We currently ship across India. For international orders, please contact us at [info@traditionalnortheast.com] or call +91-8399831996 for assistance.

2. Order Processing Time

  • All orders are processed within 2–4 business days (excluding Sundays and public holidays).

  • Custom or made-to-order items may take 7–14 business days to process. This will be clearly mentioned on the product page.

3. Shipping Time & Delivery

  • Standard Delivery: 5–8 business days from the date of dispatch.

  • Express Delivery: 2–4 business days (available at an extra charge).

Delivery timelines may vary based on your location and any unforeseen logistical issues (weather, strikes, etc.).

4. Shipping Charges

  • Free Shipping on all prepaid orders above ₹1200.

  • Orders below ₹1200 will be charged a flat rate based on location.

  • Cash on Delivery (COD) is available for selected pin codes with an additional fee of ₹80.

5. Tracking Your Order

Once your order is shipped, you will receive an email and SMS with the tracking details. You can also track your order by logging into your account on our website.

6. Delivery Issues

If your order is delayed, lost, or arrives damaged, please reach out to us immediately at info@traditionalnortheast.com or WhatsApp us at +91-8399831996. We will work with our logistics partner to resolve the issue promptly.

7. Undelivered Orders

If an order is undelivered due to incorrect address, contact unavailability, or refusal at delivery, we reserve the right to charge for re-shipping.

8. Artisan-Made Disclaimer

As our products are handcrafted by rural artisans, minor variations in texture, color, or finish are natural and are not considered defects. These variations are a hallmark of handmade goods.

Need Help?

For any questions regarding your shipment or order status, feel free to contact us:

📧 Email: info@traditionalnortheast.com
📞 Call/WhatsApp: +91-8399831996
🌐 Website: traditionalnortheast.com

Thank you for supporting rural artisans and preserving the cultural heritage of Northeast India.

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